Many merchants tell us the same thing: staff feel unsure when customers ask about cladding systems, materials, installation basics or full‑system quoting. This course solves that.
What the course covers:
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What cladding is & where it’s used
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Differences between uPVC, composite, fibre cement & metal systems
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Merchant‑level installation basics (not an installer course)
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Customer profiling & matching products to needs
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How to recommend full systems (boards, trims, fixings)
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Upselling techniques & handling objections
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Practical demos with real materials
Who it’s ideal for: Branch teams · New starters · Counter staff · Internal sales · Anyone quoting cladding
Why merchants book it:
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Reduces quoting errors
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Builds staff confidence
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Improves customer experience
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Helps teams upsell full systems
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Gives staff the language to advise clearly and professionally
Course details: 📍 SPV Training Centre, Aldridge, Walsall ⏱ 1‑day course (9am–4pm)
Please contact us for more information.